Privacy Policy

Privacy Policy (C39 Roofing)Last Updated: August 10, 20261. Information We Collect:

We collect personal information that you voluntarily provide to us when you request a roofing estimate, schedule services, or contact us through our website. This information may include your name, email address, phone number, and physical property address.2. How We Use Your InformationWe use your collected information to:

• Provide, maintain, and improve our professional roof installation, repair, and customer services.
• Coordinate scheduling, dispatch crew members, and send billing invoices.
• Provide automated text message (SMS) notifications, service updates, appointment reminders, and booking confirmations.

3. SMS Consent and Phone Number SharingWe deeply value your privacy. Mobile information/SMS consent will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes. Your phone number, opt-in data, and text messaging consent are strictly used internally by C39 Roofing to communicate regarding your roofing projects and will never be sold, leased, or rented to outside entities.4. Data Protection and SafeguardsWe implement reasonable physical, technical, and administrative security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.5. Third-Party Service ProvidersWe may utilize trusted third-party service providers (such as secure payment processors or CRM platforms like Jobber) solely to assist in managing your projects and executing text communications. These providers are contractually bound to maintain the confidentiality of your data and are prohibited from using it for any other purpose.6. Your Rights and Contact InformationYou have the right to request access to, correction of, or deletion of your personal data. If you have any questions about this Privacy Policy, please contact C39 Roofing at 760-744-1475.

Terms of Service (C39 Roofing)Last Updated: August 10, 20261. Acceptance of Terms:

By accessing our website or engaging C39 Roofing for professional roofing services, you agree to be bound by these Terms of Service, all applicable laws, and carrier regulations. If you do not agree, you must refrain from using our website and services.2. Services ProvidedC39 Roofing provides residential and commercial roof installation, roof damage repair, and related property maintenance services. Specific project agreements, scopes of work, budgets, and timelines will be executed in a separate, written contract.3. SMS Messaging Program TermsBy providing your phone number and opting in to receive communications, you agree to the following text messaging terms:

• Program Description: C39 Roofing sends SMS text messages for scheduling updates, arrival window notifications, appointment reminders, project progress photos, invoices, and general customer support communications.
• Message Frequency: Message frequency varies based on your project status and ongoing service requests.
• Message and Data Rates: Standard message and data rates may apply from your mobile carrier for any text messages sent or received.
• Customer Support Contact: For assistance, text HELP in response to any of our messages, or contact our customer support team directly at 760-744-1475.
• Opt-Out Instructions: You can unsubscribe from our text messages at any time. Text STOP to cancel and opt out of all future text communications. After texting STOP, you will receive one final confirmation text acknowledging your unsubscription.

4. Customer ResponsibilitiesYou agree to provide accurate information and ensure our crew members have safe, lawful, and unobstructed physical access to the property to perform any requested roofing inspections or installations.5. Limitation of LiabilityTo the maximum extent permitted by applicable law, C39 Roofing shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our services, website, or minor project communication delays.6. Privacy Policy IntegrationYour use of our website and text messaging program is also governed by our Privacy Policy. A direct link to our Privacy Policy is publicly available at the bottom of our homepage.7. Governing LawThese terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

California "Do Not Track" (DNT) Disclosures & Third-Party Tracking

• Do Not Track Signals: CalOPPA requires us to disclose how we respond to browser "Do Not Track" signals. C39 Roofing does not currently alter our website's data collection or usage practices in response to "Do Not Track" signals transmitted by web browsers, as no uniform technological standard has been established for processing these signals.
• Third-Party Tracking: We do not permit third-party entities to collect personally identifiable information (PII) about your online activities over time or across different websites when you visit or use c39roofing.com.